How do I activate a deposit limit on my g200m account?

Log in to your g200m account and go to "Account Settings", then select "Responsible Gaming". There you will find options to set daily, weekly or monthly deposit limits. Enter the amount you feel is appropriate and click "Save". These limits take effect immediately and cannot be increased without the designated cooling-off waiting period.

Can I cancel my self-exclusion before the period ends?

No. Self-exclusion is a commitment that cannot be reversed before the chosen period ends. This is by deliberate design to ensure the tool is truly effective as a self-protection measure. Once the exclusion period expires, you will need to contact our support team and go through an additional cooling-off period before your account is reactivated.

Is there a fee for using the self-control tools?

Not at all. All self-control tools — including deposit limits, loss limits, session time limits, temporary breaks, and self-exclusion — are provided free of charge to all g200m members. We will never impose any charges or fees for using these responsible gaming features. This is part of our commitment to the community.

What will happen to my account balance during the self-exclusion period?

All balances in your account prior to self-exclusion being activated are safe and preserved. You may request a withdrawal of those funds during the self-exclusion period via our support channel. Our team will process your withdrawal request in accordance with standard procedures and ensure your funds are returned to the payment method registered to your account.

What is the difference between a temporary break and self-exclusion?

A temporary break (cool-off) is a short suspension lasting between 24 hours and one month, suitable for those who want to take a brief pause from gaming activity. Self-exclusion, on the other hand, is a more serious and long-term measure lasting between 6 months and permanently, designed for individuals who feel they need a longer period to fully recover from problematic gambling habits.

Can I report concerns about someone else's gambling behavior to g200m?

Yes. If you have concerns about the gambling behaviour of someone you know and believe they are using the g200m platform, you may contact our support team to discuss the matter. While we cannot disclose other members' personal information, we can offer guidance on the best ways to help that person and the support resources available.

g200m | Responsible Gaming – Play Safe and Smart

01g200m Responsible Gaming Principles

At g200m, we believe that online gambling should be a source of enjoyable entertainment — not a financial burden or a source of stress in your life. Responsible gaming principles are not just a slogan or a licensing requirement; they are at the core of how we operate and treat every member with full respect and accountability.

The g200m platform is designed with the awareness that a small number of users may have difficulty controlling their gambling habits. This is why we invest in comprehensive self-control tools, support staff training, and close collaboration with professional support bodies to ensure every member can get the help they need easily and without shame.

Responsible gaming means understanding that the outcome of every game is entirely random, the odds always favour the platform in the long run, money used for gambling is entertainment money — not an investment — and gambling is not a way to solve financial problems.

G200m only permits individuals aged 18 and above to register and use our platform. Age verification is strictly enforced through a KYC process during registration and fund withdrawals.

We encourage all members to set their personal limits before starting a gaming session, take regular breaks, and always play with disposable funds — not money needed for your and your family's essential needs. Playing within your means is the key to a healthy and enjoyable gaming experience.

02Early Warning Signs

Identifying the early signs of a gambling problem is the most important first step. Many people do not realise their gaming habits have begun to have a negative impact until the problem becomes serious. Here are the warning signs to watch for in yourself or someone you care about:

Playing to recover money that has been lost Continuing to gamble in hopes of "winning back" money already lost — this is the clearest sign that a gambling problem is developing.

Spending more time and money than planned You intend to play for just an hour but find yourself still in front of the screen several hours later, or spending far beyond the limit you set for yourself.

Neglecting family, work or social responsibilities Gambling has begun to interfere with your personal relationships, work performance or social commitments. You have started lying to loved ones about your gambling activity.

Feeling anxious or irritable when unable to gamble You feel anxious, restless, or irritable when you cannot access the gambling platform or when trying to stop playing.

Borrowing money to gamble Taking out loans, using credit cards, or borrowing from family members and friends to continue gambling is a critical warning sign that requires immediate action.

Hiding gambling activity You feel the need to hide how much time and money you spend on gambling from your partner, family, or friends.

If you identify two or more of the above signs in yourself, we encourage you to reach out to the g200m support team or use our self-control tools immediately. Help is available without any negative judgment.

03Self-Assessment — Check Yourself

Self-assessment is the best way to get an honest picture of your relationship with gambling. Answer the following questions honestly with yourself. The more "Yes" answers you give, the more you should consider seeking support or using the control tools available on the g200m platform.

1. Have you ever felt the need to bet with increasingly larger amounts of money to get the same level of excitement?

Yes — Warning Sign No — Good

2. Have you ever found it difficult to stop playing even when you had planned to do so?

Yes — Warning Sign No — Good

3. Have you ever played to escape personal problems or feelings such as sadness, guilt, or anxiety?

Yes — Warning Sign No — Good

4. Have you ever lied to family members or friends about how much time or money you have spent on gambling?

Yes — Warning Sign No — Good

5. Have financial difficulties caused by gambling ever led you to miss paying important bills or to borrow money?

Yes — Warning Sign No — Good

6. Has someone important in your life ever expressed concern about your gambling habits?

Yes — Warning Sign No — Good

This assessment is a general guide and not a clinical diagnosis. If you answer "Yes" to three or more questions, we strongly encourage you to contact the g200m support team or a professional gambling support body in Malaysia for a more thorough evaluation.

04Self-Control Tools at g200m

G200m provides a full range of self-control tools that you can activate directly from your account at any time. All tools are free, easy to use, and fully customisable to your personal needs. This is part of our commitment to ensuring your gaming experience remains entirely in your control.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately and cannot be increased during the designated cooling-off period.

Loss Limit

Set a maximum amount you can lose within a given period. Once this limit is reached, the system automatically blocks any new bets for that period.

Session Time Limit

Control how long you play in a single session. The system will remind you when you are approaching your time limit and will automatically end the session once the limit is exceeded.

Temporary Break (Cool-Off)

Pause your account for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or make any transactions, giving you the space to rest and reflect.

Self-Exclusion

Long-term self-exclusion options of 6 months, 1 year, 3 years or permanently. During this period, all access to your account will be fully blocked and cannot be reversed.

Real-Time Alerts

Receive instant notifications when you approach a set limit, have played beyond your intended session, or when your gaming patterns show signs of concern.

To activate any of the self-control tools above, log in to your g200m account and navigate to "Account Settings > Responsible Gaming", or reach our Live Chat support team who are available 24/7.

05Underage User Protection

G200m takes the protection of minors under 18 very seriously. Our platform employs a multi-layered age verification process to ensure that only individuals aged 18 and above can register and use our services.

All new account registrations require age verification through a valid identity document check during the KYC process.
Our automated detection system monitors for signs of suspicious activity that may indicate use by an underage individual.
Any account suspected of being owned or used by an underage individual will be suspended immediately while an investigation is carried out.
All winnings earned by accounts confirmed as underage will be forfeited and will not be paid out.

To parents and guardians — we understand that monitoring your children's online activities is not always easy. Here are some steps you can take to protect them:

Use parental control software to block access to gambling websites on devices used by children.
Keep your device login details and password secure and do not share them with your children.
Have open conversations with your children about the dangers of online gambling and the financial risks involved.
Monitor your bank statements and online accounts regularly to identify any suspicious transactions.

If you suspect that a minor has accessed the g200m platform or made transactions without authorization, please contact our support team immediately. We will take prompt action and work with you to resolve the issue.

06Get Professional Help

Acknowledging that you need help is a sign of strength, not weakness. g200m works closely with gambling support bodies and mental health organisations in Malaysia to ensure every member who needs support can access it easily, quickly and confidentially.

If you or someone you know is struggling with a gambling problem, here are the support resources available:

g200m Support Team: Contact us via 24/7 Live Chat directly from the platform. Our support agents are trained to help you activate self-control tools or connect you with the right help resources, all in complete confidence and without any judgment.
Child and Family Welfare Helpline: For families affected by a loved one's gambling problem, family counseling services are available through the Department of Social Welfare Malaysia (JKM).
Professional Counseling: Certified counselors and clinical psychologists specializing in behavioral addiction are available at public and private hospitals throughout Malaysia. Treatment may be covered through insurance schemes or subsidized care facilities.
Peer Support Groups: Join a support group where you can share your experiences and draw strength from others who are on the same recovery journey.

All requests for assistance submitted to the g200m team are handled in strict confidence. Your information will not be shared with any external party without your explicit consent, except as required by law.

07g200m's Ongoing Commitment

Responsible gaming is not a one-off programme we run — it is an ongoing commitment embedded in every aspect of g200m's operations. Here is a timeline of continuous actions we implement to ensure our platform remains safe and responsible at all times:

Ongoing Staff Training

All g200m support staff undergo responsible gaming training every quarter. They are trained to identify signs of gambling problems and provide empathetic and constructive responses to members who need assistance.

Active Gaming Pattern Monitoring

g200m's analytics system continuously monitors the gaming patterns of all members. When the system detects a sudden change in betting patterns, session frequency or deposit amounts, an automatic notification is sent to the member concerned and the case is flagged for review by our responsible gaming team.

Annual Independent Audit

g200m's responsible gaming policies and practices undergo an independent audit at least once a year by a qualified third party. The audit findings are used to continuously improve our program.

Tools & Technology Updates

g200m continually improves its self-control tools based on member feedback and the latest developments in responsible gaming research. New features are added regularly to provide our members with better control options.

Partnership with Accredited Bodies

g200m actively collaborates with mental health professionals, responsible gambling researchers, and addiction support organisations to ensure our programme remains relevant, effective, and aligned with international best practices.

For more information about g200m's responsible gaming program or to activate any self-control tool, please contact our support team via Live Chat or email at [email protected]. We are available to assist you 24 hours a day, 7 days a week.

Games Responsible at g200m

Deposit Limit

Loss Limit

Session Time Limit

Temporary Break (Cool-Off)

Self-Exclusion

Real-Time Alerts

Why g200m The Smart Choice Platform

Full Control in Your Hands

Personal Activity Report

Empathetic 24/7 Support

Data Protection & Privacy

Strict Age Verification

Transparent & Fair Policy

FAQ Responsible Gaming

Play Safe, Play Smart with g200m