Official Documents

Privacy Policy g200m

G200m is committed to protecting the privacy and data security of every player. This document transparently explains how we collect, use, store, and protect your information in line with industry best practices.

Your Data, Your Rights
We do not sell or rent your personal data to any third parties
Last Updated
1 January 2026
Last updated: 1 January 2026

This Privacy Policy outlines g200m's commitment to protecting your personal data. By using our platform, you agree to the data collection and usage practices described in this document. Please take a moment to read and understand each provision contained herein.

01Introduction & Policy Scope

G200m ("we", "Platform") takes the privacy and data security of every user who registers and uses our services seriously. This Privacy Policy applies to all personal data collected through the official g200m website, mobile app, and all our official communication channels.

We operate with full transparency — you have the right to know what data we hold, why it is needed, and how it is used. This approach is not merely a legal obligation, but a core value we uphold in building mutual trust with over 500,000 active g200m members across Malaysia.

This policy should be read together with Terms & Conditions and Responsible Gaming Policy that form the comprehensive user protection framework on the g200m platform.

  • This policy applies to all registered players, website visitors, and users of the g200m app.
  • Any third-party services integrated with the g200m platform are subject to their respective privacy policies.
  • We comply with all applicable legal requirements related to data protection that govern our operations.
02Types of Personal Data We Collect

G200m only collects data that is strictly necessary to provide a safe, efficient, and compliant service. We do not collect data beyond the defined minimum requirements. The following are the categories of data we collect:

Data Category Example Information Primary Purposes
Identity Information Full name, IC number, date of birth, gender KYC verification, fraud prevention
Contact Information Phone number, email address Account communications, customer support
Financial Information Bank account number, bank name, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, web browser, access logs Account security, fraud detection
Usage Data Betting records, games played, session times Responsible gaming monitoring
Verification Documents ID card copy, bank statement KYC & AML Verification
  • Data is collected directly from you during registration, KYC verification, and while using the platform.
  • Some technical data is collected automatically when you access our platform via cookies and standard tracking technologies.
  • We do not collect sensitive information such as medical records or biometric data unless specifically required for advanced verification purposes.
03How We Use Your Data

Every piece of data collected by g200m has a clear and legitimate purpose. We use your personal data solely to provide, improve, and secure the services we offer. The following are the primary purposes for data use:

  • Account management: Creating and maintaining your player account, processing registration, and enabling secure login via two-factor authentication.
  • Transaction processing: Accurately and securely verifying and processing all deposits, withdrawals, and financial activity in your account.
  • Identity verification (KYC): Verifying that you meet the minimum age requirement of 18 years and confirming your identity to comply with anti-money laundering legal requirements.
  • Fraud prevention: Detecting and investigating suspicious activity, protecting your account from unauthorized access, and ensuring platform integrity.
  • Customer support: Providing effective support when you contact the g200m support team via Live Chat, email, or other channels.
  • Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and providing appropriate support tools.
  • Platform improvements: Analyzing usage patterns in aggregate and anonymized form to improve the design, performance, and user experience of the g200m platform.
  • Marketing communications: Sending promotional information, bonus offers, and platform updates — only to players who have agreed to receive such communications.

G200m does not use your personal data to make automated decisions that could significantly affect your rights or interests without appropriate human review. Any high-risk account decisions will be reviewed by our team.

04Data Storage & Security

The privacy of your personal data is the absolute priority of g200m. We invest in robust security infrastructure and employ the latest encryption technology to ensure your data is always protected from unauthorized access, breaches, or misuse.

  • 256-bit SSL encryption: All data transmitted between your device and g200m servers is encrypted using TLS 1.3 with AES-256 encryption, the same standard used by leading banking institutions.
  • Secure storage: Data is stored in data centres equipped with multiple layers of physical and digital protection, including biometric access controls, surveillance cameras, and next-generation firewalls.
  • Data segregation: Financial data and identity information are stored in separate systems with strict access controls, ensuring only authorised personnel can access them.
  • Periodic backups: Data is automatically backed up daily to geographically separate locations to ensure service continuity in the event of an unexpected incident.
  • Retention period: Active data is retained for the duration your account remains active. After account closure, certain data is kept for the period required by law, typically between 5 and 7 years, before being securely deleted.

The g200m security team conducts regular penetration testing and independent security audits to identify and address any system vulnerabilities before they can be exploited. Our security records are carefully maintained and reported to senior management every quarter.

05Data Sharing With Third Parties

G200m does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where we need to share your data with trusted parties to keep our services running smoothly:

  • Payment service providers: Banks, card processing companies, and e-wallet providers (such as DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay) that process your financial transactions. They only receive the data necessary to process the relevant transaction.
  • KYC service providers: An independent identity verification company that helps us verify player identities to meet legal compliance requirements.
  • Game providers: Game software companies that provide game content on the g200m platform. Data shared is limited to the account information required to enable gameplay.
  • Legal Authority: g200m will disclose data when required by court order, criminal investigation, or a lawful request from a relevant authority. We will inform you of any such request to the extent permitted by law.
  • Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity subject to equivalent or higher privacy protections.

All third parties receiving data from g200m are bound by strict data protection agreements and are only permitted to use that data for the purposes specified in the agreement. g200m remains responsible for ensuring third parties comply with the privacy standards we set.

06Cookies & Tracking Technologies

G200m uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session management, security, and transaction integrity. These cookies cannot be disabled without affecting the platform's primary functions.
  • Performance cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered. This data is used in aggregate form to improve website performance.
  • Functional cookies: Saving your preferences such as preferred language, display settings, and stored login information to make future access easier.
  • Analytics cookies: Helping us understand overall traffic patterns and user behavior to improve platform content and navigation. This data is not linked to individual identities.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the g200m platform. Continued use of our platform after the cookie notice is displayed is considered your consent.

07Your Rights as a User

G200m fully recognizes and respects your rights over the personal data we hold. You may submit any request relating to the following rights to our support team at any time:

Right of Access

Requesting a copy of the personal data we hold about you in a readable format.

Right to Rectification

Requesting correction of inaccurate or incomplete data in our records.

Right to Erasure

Requesting deletion of your personal data subject to our legal obligations.

Right to Restriction

Requesting that we restrict the processing of your data under certain specified circumstances.

Right to Data Portability

Receiving your data in a structured, machine-readable format for transfer.

Right to Object

Objecting to the processing of your data for direct marketing purposes at any time.

To submit any request relating to the rights above, please contact the g200m support team via Live Chat or email. We will respond to your request within 14 business days. In complex cases, this period may be extended to up to 30 days with prior notification to you.

08Child Data Protection

G200m strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect, store, or process any personal data from underage children or minors.

  • All account registrations require age verification through a rigorous KYC process, including identity document checks.
  • If we find that data has been collected from a minor, we will immediately delete that data and close the account in question.
  • Parents or guardians who discover their child has been using the g200m platform without permission are asked to contact our support team immediately for data deletion and account closure.

Child protection is our priority. g200m uses a multi-layered age verification system and detection technology to prevent access by minors. Any attempt by a minor to register using falsified documents will be reported to the relevant authorities.

09Amendments to Privacy Policy

G200m reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

  • Any significant amendments will be communicated to you via your registered email or in-app notification at least 14 days before they take effect.
  • The "Last Updated" date at the top of this document will always reflect the latest version of the policy currently in effect.
  • Continued use of the g200m platform after policy changes take effect is considered your acceptance of the latest version.
  • We recommend that you check this page regularly to stay informed about how we protect your data.
10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, g200m's Data Protection Officer team is ready to assist you.

  • Reach us via Live Chat on the g200m website or app — available 24 hours a day, 7 days a week.
  • Official email: [email protected]
  • We are committed to responding to all privacy-related enquiries within 3 business days.
  • For formal complaints relating to data breaches, we will conduct an internal investigation and provide a full response within 14 business days.

Your trust is g200m's most valuable asset. We are always open to addressing any enquiries and are committed to resolving every privacy concern transparently and responsibly. Privacy is not just a policy on paper — it is our promise to every loyal g200m player.

Why Your Data Welcome to g200m

We invest in best-in-class security infrastructure because we understand that your privacy is not optional — it is a fundamental right that we are committed to respecting and protecting.

256-bit SSL Encryption

All data transmitted between your device and g200m servers is encrypted with banking-grade TLS 1.3 protocol. No third party can intercept or read your information in transit.

Layered Data Segregation

Your financial, identity, and activity data are stored in separate systems with strict access controls. Only authorised personnel can access your data, and all access is logged for audit purposes.

No Data Sales

G200m has never and will never sell, rent, or disclose your personal data to advertisers or data brokers. Your data is used solely to keep g200m services running securely.

Independent Security Audit

G200m's security systems undergo regular penetration testing and independent audits by certified cybersecurity firms. This ensures data protection consistently meets the latest industry standards.

Strict KYC Verification

A multi-layer KYC process ensures only verified, age-eligible players can register an account. This protects the g200m community from fraud, false identities, and money laundering.

Account Activity Notifications

G200m sends instant notifications for every new login, password change, and large transaction. You are always kept informed of your account activity so you can detect suspicious access early.

Questions About Privacy & Data

Absolutely not. g200m never sells, rents, or discloses your personal data to third parties for marketing or any other purpose outside the scope of our services. Your data is only shared with service provider partners bound by strict data protection agreements and solely to enable platform operations such as payment processing and KYC verification.

You can request a copy of your personal data by contacting the g200m support team via Live Chat or email at [email protected]. Include your account number and specify the type of data you wish to access. We will process your request within 14 business days and send a readable data report to your registered email once your identity has been verified.

After account closure, g200m retains your personal data for the period required by applicable laws and regulations, typically between 5 to 7 years. This is a legal compliance requirement related to anti-money laundering and financial record-keeping. Once that period ends, your data will be securely deleted using industry-standard data destruction methods.

In the event of any security breach involving your personal data, g200m is committed to notifying you within 72 hours of confirming the incident. We will transparently explain the type of data involved, potential risks, and the steps we are taking to contain the situation. We will also provide guidance on actions you can take to protect yourself.

Yes, you may request deletion of your personal data. However, such requests are subject to our legal obligations. Certain data, such as financial transaction records and KYC records, may need to be retained for a period prescribed by law even after account closure. Data not subject to legal retention requirements will be deleted within 30 days of a valid request being received and verified.

g200m does not store credit or debit card information directly on our servers. All card transaction processing is handled by certified payment service providers compliant with PCI DSS security standards. We only retain minimum information such as bank name and account number as required to process deposits and withdrawals through approved channels such as DuitNow, FPX, and e-wallets.

Your Data is Protected. Your Game, Guaranteed.

Enjoy a safe and exciting online betting experience with over 500,000 active g200m members. Your privacy is our responsibility, your data security our priority — every day, every moment.

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